1. Who we are
Networking48 is run by FRONT9 DIGITAL LTD (company number 15516300), 128 City Road, London, United Kingdom, EC1V 2NX. We are the controller of the personal information described in this policy.
For any question about this policy or your personal information, email hello@networking48.co.uk.
2. The information we collect
| Category | What it includes | Where it comes from |
|---|---|---|
| Account information | Your name, email address and password (stored only in encrypted, hashed form by our authentication provider), your account status and role, and the email confirmation codes and links we send you. | You, when you join or are invited |
| Member profile | Your name, job title, introduction and biography, photo, town, primary county, contact email, phone and WhatsApp numbers, LinkedIn address, the services you offer, what you can help with, who you would like to meet, and your visibility choices (for example whether members can see your email or phone). | You |
| Business information | Your business name, description, category, website, logo, town and county, and your role in the business. | You |
| County memberships | The counties you belong to, how each membership was arranged (paid, complimentary or arranged by our team), when it started and when it ends, and any access requests you make. Before you have an account, the counties you choose on the join page. | You and our systems |
| Event RSVPs | The member events you say you will attend. | You |
| Billing records | Your Stripe customer and subscription references, your plan (6-month or 12-month), your minimum term dates, the counties you pay for, payment status (for example a failed or recovered payment), invoice references and links, and when you asked to cancel. Your card details are entered on Stripe's pages and processed by Stripe: we never receive or store your card number. | You, through Stripe, and Stripe |
| Communications | Emails you send us, and a record of the membership emails we send you (address, type of email, delivery status). | You and our systems |
| Images and logos | The profile photo and business logo you upload. | You |
| Technical and security data | Information recorded when you use the website, such as IP address, browser type, the pages requested, sign-in events and error logs, kept by our hosting and authentication providers. We also record simple product events (for example "checkout started") in our server logs without your name or email address. | Your device and our providers |
We do not use advertising cookies or third-party analytics, and we don't buy personal information from other sources.
3. How we use it, and our lawful bases
Data protection law requires a lawful basis for each use of personal information. Ours are:
| Purpose | Lawful basis |
|---|---|
| Creating and running your account and membership, including the member directory and your profile | Contract: it's needed to provide the membership you signed up for |
| Showing your profile and the contact details you choose to share to other members of your counties | Contract, in line with the visibility choices you make |
| Taking monthly payments, managing your minimum term, additional counties and cancellations | Contract |
| Sending membership emails (for example payment confirmations, cancellation and term notices, profile live) | Contract |
| Keeping financial and tax records | Legal obligation |
| Featuring you on your county's public page, if you switch this on | Consent, which you can withdraw at any time by switching it off |
| Keeping the service secure, preventing fraud and misuse, and fixing problems | Legitimate interests: running a safe and reliable service |
| Understanding how people use the website (counting product events, without names or emails) to improve it | Legitimate interests: improving the service |
| Answering your enquiries | Legitimate interests, or contract where the enquiry is about your membership |
| Enforcing our membership terms and handling legal claims | Legitimate interests |
Where we rely on legitimate interests, we have considered your interests and rights, and you can object (see section 8).
4. Who can see your profile
Your member profile is visible only to signed-in members who belong to at least one of the same counties as you, and only once your profile is complete. Our team can see all profiles to run the service. If you want your profile taken out of the directory, email hello@networking48.co.uk.
You choose whether other members can see your email address and your phone and WhatsApp numbers. These are never shown on the public website.
Being featured on your county's public page is a separate choice. It is off unless you switch it on, and you can switch it off at any time. When it's on, the public page can show your first name, the initial of your surname, your photo, job title, business name and town. It never shows your contact details.
Profile photos and business logos are stored so that they load as ordinary images: anyone who is given the address of an image file can view it, but image addresses are random and aren't listed publicly.
Some member events are listed on the public website. A public event listing shows event details only: the list of members attending is never public.
6. International transfers
Some of our service providers store or process information outside the UK, for example in the European Economic Area or the United States. Where that happens, we rely on the safeguards UK data protection law requires, such as UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.
7. How long we keep it
We keep your account, profile and membership information for as long as you have an account with us. If your membership ends, your account stays so that you can rejoin, unless you ask us to delete it.
We keep billing and payment records for as long as we need them to meet our accounting and tax obligations, and other records only for as long as we need them for the purposes in this policy, for example to deal with a dispute.
Server and security logs are kept by our providers for a limited period in line with their own retention settings.
8. Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you (access);
- ask us to correct information that is wrong or incomplete (rectification). You can update most of your profile yourself;
- ask us to delete your information (erasure). We may need to keep some records, such as billing records, where the law requires it;
- ask us to limit how we use your information (restriction);
- object to our use of your information where we rely on legitimate interests;
- receive the information you gave us in a portable format (portability), where we rely on contract or consent;
- withdraw your consent at any time where we rely on it, for example by switching off the public county page feature.
These rights have some exceptions and conditions set out in the law. To use any of them, email hello@networking48.co.uk. We may ask you to confirm your identity. We normally reply within one month.
You also have the right to complain to the Information Commissioner's Office (ico.org.uk). We would appreciate the chance to help first, so please contact us.
9. Keeping it secure
Access to member information is limited by your county memberships and enforced by our database. Passwords are never stored in readable form, payments are handled by Stripe, and secret keys are kept on our servers only. No system is perfectly secure, but we take reasonable steps to protect your information.
11. Changes to this policy
We'll update this policy if the way we use personal information changes, and tell members by email about important changes. This version applies from 23 February 2024.